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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bob Cook

September 4, 2026

5  out of  5
rating by Bob Cook
"Went very well"
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Ange TrustNone

August 31, 2026

1  out of  5
rating by Ange TrustNone
"Been with them over a year, had an acidebt and they were not willing to help hung up on me and would not answer"
We responded:
"Hi, Angela. I apologize about the frustration on your billing account this morning and am glad that we were able to visit and get it resolved. It sounds like your claim is moving along as well. We always strive for a 5 star review, so if there is anything else we can do to answer your questions, please don't hesitate to reach out. We appreciate your business."
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Sari David

August 21, 2026

5  out of  5
rating by Sari David
"Summer had been an amazing agent for our family. She meets our insurance needs and always goes above and beyond. She has a helpful staff and is very professional and handles things in a very timely manner."
We responded:
"Thank you so much for the great review and for the kind words. We appreciate your business and the opportunity to take care of your account."
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Randy Youngblood

August 20, 2026

5  out of  5
rating by Randy Youngblood
"Good communication"
We responded:
"Thanks for the 5 Star review, Randy. We appreciate your business and your trust in our team."
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Adam Cook

August 20, 2026

5  out of  5
rating by Adam Cook
"Summer has been amazing! Not only did she lower my rate but got me better coverage. When I had to get a new car I bugged her multiple times getting quotes and she responded very quickly. Couldn’t be happier with switching to Summer!"
We responded:
"Thanks for the great review, Adam. We appreciate the opportunity to take care of your account. You're never bugging us! Call or text any time. We're here to help."
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Gi Gi

August 20, 2026

4  out of  5
rating by Gi Gi
"Walked in to discuss my insurance. Actually was a good meeting other than we discussed the change of an account. Was told I'd be contacted about the possible change. Never heard back from anyone. Called back was told there was no recollection of what change I was talking about. I should have recorded the meeting because I took time off work for the meeting and then I would have remembered exactly what the change request was about. Called back tried to explain what I thought the change was about, was not understood. Got nowhere. Super sad, disappointed. Makes me feel a bit nervous about my policies. I guess I should have called back sooner after my appointment since I had not heard back from anyone about my request and was told I would hear back from them. I should have also taken better notes. I will in the future!"
We responded:
"Thank you so much for taking time to leave us a review. Our goal is always to provide service worthy of a 5 star review and to make sure that we're responsive to your needs and inquiries. Your Google profile does not allow me to identify your account in my system, but I invite you to call our office at your earliest convenience. I would be happy to personally review your account and address any changes that may have taken place. I appreciate your business and the trust you put in me and my team."
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Randy Kiggins

February 20, 2026

5  out of  5
rating by Randy Kiggins
"They were very helpful with all the questions I was asking. They helped me with understanding stuff that I was not really sure about."
We responded:
"Thank you for the great review, Randy. We're always here to help and appreciate your business!"
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Ashley Heiner

February 4, 2026

5  out of  5
rating by Ashley Heiner
"Summer has been amazing though our families transition from salt lake to Pocatello she has worked with us to get the package we had down in utah to match our needs here. She is awesome!"
We responded:
"We're so glad to have been able to help, Ashley. Pocatello is a great community, and I'm so glad that my team has been able to help you with your move. We appreciate your business and the opportunity to help your family."
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Cody Mecham

September 27, 2025

5  out of  5
rating by Cody Mecham
"We’ve had such a great experience with Summer Jackman and her team! They are always fast, friendly, and helpful whenever we need assistance. We trust that we’re getting great rates and the right coverage, which gives us peace of mind. We’ve recommended Summer as an agent to countless friends and family, and we’ll continue to do so. Highly recommend!"
We responded:
"Thank you very much for the great review and kind words, Cody. We appreciate the trust you place in us and love the opportunity to take care of your account. "
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Dameon

June 27, 2025

5  out of  5
rating by Dameon
"Summer Jackman is the best. She got to my new policy and got my paperwork to me all within minutes of being open.

Thank you Summer. Much appreciated."
We responded:
"Thanks for the great review, Dameon. We're happy to help and happy to have you as part of the State Farm family."
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Daniel kroll

April 8, 2025

5  out of  5
rating by Daniel kroll
"I worked with Summer processing some changes I couldn’t figure out. She was so helpful in getting this done for me. I highly recommend her office and State Farm."
We responded:
"Thanks for the kind words and nice review, Daniel. It was great chatting with you, and I'm glad I was able to help. Don't hesitate to reach out any time."
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Michael Jewett

November 1, 2024

5  out of  5
rating by Michael Jewett
"I truly appreciate my insurance people at this location. They always bend over backwards to make sure I’m getting the best rates on both my car and rental insurance. I would recommend them to friends or family 10/10 times."
We responded:
"Thank you very much for your nice review. Our team appreciates your kind words and the opportunity to take care of your account."
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Amy Benavidez

November 1, 2024

5  out of  5
rating by Amy Benavidez
"I have the best insurance agent ever! I have been able to get help right away. From a simple question to a call after my first accident at 40 plus years old. State Farm is my go to insurance for all my insurance. Thank you to Summer and her team for always taking care of me and my family. I want you to know you have made my first claim so easy and has gone very smooth."
We responded:
"We absolutely love having you as a customer, Amy. Thanks for trusting us to take care of your insurance needs."
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Cole Staples

April 11, 2023

1  out of  5
rating by Cole Staples
"My claim has never been paid and my truck is still wrecked. I’ve even filed a complaint with the state. (Update) nearly 3 months of fighting for my money and I still haven’t received it. My truck will never get repaired. Nobody should use State Farm, your vehicle is not protected. (Response to summer) it doesn’t matter that you were texting me. You never paid out the approved claim amount and I can’t fix my truck. I’ll be forced to give my truck to the bank now. I can’t possibly pay for a wrecked truck. I’ve made two complaints with the state but summer told the agency lies and they took her side. Don’t ever do business with summer jackman!"
We responded:
"Hi, Colton. I’m sorry to see that despite responding to your many texts and attempting to work through the claims process with you step by step, you are still unhappy with my office. I’ll continue to accommodate the process as best as I can. Please don’t hesitate to reach out."
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Jina Davis

July 26, 2021

5  out of  5
rating by Jina Davis
"She and she team are soo amazing cares about their customers and have been with summers for years."
We responded:
"Thanks for the great review and kind words, Jina. We appreciate your business and enjoy working with you. Thanks for you trust in my and my team."
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Liz Cook

March 8, 2021

5  out of  5
rating by Liz Cook
"Summer is an awesome Insurance Agent! Always trying to help us!"
We responded:
"Thanks for the kind words, Liz! I appreciate your business and the opportunity to work with you."
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Ruta Casabianca

January 21, 2021

5  out of  5
rating by Ruta Casabianca
"I was very impressed with the service, professionalism, and friendliness of the staff. I have found State Farm excellent to work with."
We responded:
"Thanks, Ruta. My team and I appreciate the opportunity to work with you. Thanks for putting your trust in us."
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M.

December 13, 2020

5  out of  5
rating by M.
"Summer and her team at state farm were great to work with! They went the extra mile to be helpful. They were patient with my questions. I would highly recommend them !"
We responded:
"Thank you, Michelle. We're happy to help in any way we can and appreciate the opportunity to take care of your account."
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Nick Rowe

September 23, 2020

1  out of  5
rating by Nick Rowe
"Avoid this place at all costs. We were quoted a price back in July for Home Owner Insurance. Three months later we get a notice to Increase our premium. Dated for the day we refinanced our home. They would not do anything to make it right. Honor the quote they gave me or even refund my money. They would only cancel the policy day of. The increase how ever started back in July. Anything to make a buck. A paper quote isn't good enough here."
We responded:
"Hi, Nick. I'm sorry that our attempt to offer you options on a home/auto bundle resulted in a negative experience for you and that our numerous documented attempts to reach you and your lender to review the coverage and quotes before getting a binder request were not successful. Quotes were provided with auto and home information provided by you, so there was no attempt to deceive. As requested, you policy was canceled and a full refund for unused premium will certainly follow. All the best to you."
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RJ Jolley

September 17, 2020

5  out of  5
rating by RJ Jolley
"Always friendly and expeditious"
We responded:
"Thanks for the nice review, Rachel!"
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Frank Dodge

August 24, 2020

5  out of  5
rating by Frank Dodge
"Awesome firm!"
We responded:
"Thanks for the nice review, Frank. We enjoy working with you."
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Becky Smith

June 2, 2020

5  out of  5
rating by Becky Smith
"Summer jackman and her team are very professional and always there to help. My truck was recently totaled and I have gotten a response an estimate and a check should be arriving any day now. My daughter was hurt and they called concerned about her. I love State Farm. I’ve been with them 30 plus years and they have always been great. Can’t go wrong with Summer and her team"
We responded:
"Thank you for your kind words and nice review. We were happy to be of assistance with your claim and sincerely appreciate your business."
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donald deltiempo

May 18, 2020

5  out of  5
rating by donald deltiempo
"Summer and her staff were very accommodating in our circumstance. Summer answered every question, every call and every email. This agent is a true professional. I’d recommend her as an agent to anyone looking for a new agent or wanting to switch. Thanks Summer!"
We responded:
"Thanks for the kind words, Donald. We appreciate your business and the opportunity to be of service to you."
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Wil Scheibe

February 26, 2020

5  out of  5
rating by Wil Scheibe
"Wonderful people. Great service"
We responded:
"The feeling is mutual, Will. Thanks for your business!"
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Das Bear

February 8, 2020

5  out of  5
rating by Das Bear
"Great insurance agent."
We responded:
"Thanks for the compliment! We’re glad your experience has been a great one."